Refund Policy
WHEN WILL I RECEIVE MY REFUND?
Once a return request has been placed by you, it usually takes 2 business days to have the product picked from your place and another 1 working day to initiate refund. Post refund initiation, it takes 5-7 working days to reflect in customer's account. The receipt of the refund would depend on the mode of payment chosen by you.
NOTE: Order is not accepted if the packaging is torn or in bad state
WHAT IS THE REFUND TIME FRAME?
Post return is raised, it takes 2 business days for product pickup. Post pickup, 24 working hours to initiate the refund and then 5-7 business days to reflect in customer's account.
CAN I CHANGE THE MODE OF PAYMENT FOR MY REFUND?
The receipt of the refund would depend on the mode of payment chosen by you.
What is the duration within which returns are accepted?
The expected timelines are as below:
| Payment method | Refund receipt time |
|---|---|
| Prepaid orders | 7 Business days after successful Quality Check |
| COD Orders | 7 Business days after successful Quality Check |
WHAT IS THE METHOD OF REFUND FOR CASH ON DELIVERY (COD)?
For COD orders, refund against return will be given in Bank A/C to be mentioned by customer in email to us.
WHAT IS THE REFUND POLICY IN CASE THE ORDER IS LOST OR UNDELIVERED?
If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
WHAT HAPPENS TO THE SHIPPING/COD CHARGE IF YOU DECIDE TO RETURN A DELIVERED ORDER?
If you return an order delivered to you, shipping/cod charge if applicable will not be refunded.
Reach to us on Whatsapp @ +919512626266 or on email dwapparelsgst@gmail.com
Our Address : Dw Apparels, U-18 , Laxminarayan Industrial Estate , Brc Compound Opp deksheshwar mandir, Near GEB electric Chamber Surat - 394210